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We hope you absolutely love your new bag! But we understand that sometimes something just isn’t the right fit. If you’d like to make a return, we’re happy to help.
 

Making a Return
 

Returns are accepted within 30 days of delivery.

To be eligible for a return, your bag must be in the same condition you received it — clean, unused, and with all original tags still attached. Please make sure your bag is free from stains, odors, pet hair, or any other signs of use.

We’re unable to accept returns on bags that have been used, worn, washed, damaged after delivery, or returned without their original tags.


Sending Your Return
 

Return shipping costs are the responsibility of the customer. We recommend using a trackable shipping method so you can keep an eye on your package along the way.

Please securely package your return and send it to:

Returns
23 Westwood Drive
Ellsworth, ME 04605

Original shipping costs are non-refundable.

Your Refund
 

Once your return arrives, we’ll take a look to make sure everything is in its original condition. Once approved, your refund will be sent back to your original payment method.

Depending on your bank or payment provider, it may take a few business days for the refund to appear in your account.

Something Wrong With Your Order?

If your bag arrives damaged, defective, or you received the wrong item, please reach out to us as soon as you can. We want you to be happy with your purchase, and we’ll do our best to make things right.

Have a Question?

Not sure if your item is eligible for a return? Feel free to get in touch before sending it back. We’re always happy to help!

Contact us at: support@rose-and-june.com

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